Customer Centricity by Matthias De Clercq #SALESday #keynote #startit@KBSEA, Kursaal Oostende, woensdag, 21. augustus 2019
Matthias De Clercq is currently Chief Commercial Officer at Nexxworks. Before that, he worked for Coolblue for a period of 7 years, of which the last two as CEO of Coolblue Belgium. During that period, number of people increased from 100 to 350.
In his keynote, Matthias will show how companies have to put the customer first if they want to thrive in their Day After Tomorrow. Not just as a nice slogan, but as a rational program of drastic change, in which processes and procedures have to be rethought from scratch: a program in which `digital’ plays a key role in order to give customers what they want in a warm and human manner. Because today, the customer is more king than ever, and those who ignore this human side of business, are heading towards certain death.
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